Shipping & Returns
Subject to the policy below, you may return most new, unopened, undamaged items within 30 days of delivery for a refund (subject to any re-stocking fees etc, below). This applies to our stock items only. Items that we have purchased specifically for your order will not be considered for return in the case of incorrect item or specification. If we accept your returns, we'll also pay the return shipping costs within 30 days of purchase only if the return is a result of our error (you received an incorrect or defective item). After this 30 days period, any Freight and rush fees for goods returned under Warranty Claims shall remain the responsibility of the customer.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All returns of In-Stock product, considered Standard Product, will be pursuant to Service-ASIA's instructions and except as otherwise provided in these Terms and Conditions, subject to Service-ASIA's written permission for such return. All returns of Non-Stock product, considered Special Order Products, will be pursuant to Service-ASIA's instructions and except as otherwise provided in these Terms and Conditions, subject to Service-ASIA's written permission for such return. Customer must contact Service-ASIA for a Return Material Authorisation Number (RMA) before returning any Equipment. No Return Authorisation will be issued on Special Order Products without authorisation from the manufacturer to accept the return. All returns must reference the RMA number along with the original invoice number and the reason for the return. Non-warranty returns of normal stock Equipment that are unused and are in resalable condition will be subject to Service-ASIA's return policies in effect at the time, including applicable restocking and transportation charges and other conditions of return.
Only purchases which have been invoiced to the Customer within thirty days of Customer’s request to return same, will be considered for return. Material accepted for return is subject to a minimum service or restocking charge of 30% of the billing invoice plus all transportation charges incurred by Service-ASIA plus all and any customs duties and taxes that may be levied at the time of re-importation in addition to all credit card, Paypal or bank fees. Note that as of Q1 2020, Paypal charge transaction fees to a vendor regardless of whether that transaction has been refunded or not. These Paypal fees will be charged to the customer in the event of RMA request. Equipment built to a Customer’s specifications cannot be returned for credit under any circumstances.
Equipment returned for credit must be carefully packed so as to reach Service-ASIA without damage. Service-ASIA will not be responsible for any damages occurring to Equipment being returned to Service-ASIA which occurred prior to the time such Equipment arrived at the destination to which Customer was directed by Service-ASIA to return such Equipment, or that is caused by the shipper or courier delivering such Equipment. Returned Equipment remains the Customer’s property until such Equipment is received, inspected, and accepted for return by Service-ASIA.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.